FAQ's

Shipping

Chocolate Melts in your mouth. That’s part of why we love it. However, sad things happen to Chocolate when shipped in warm weather. We don't want anyone to be sad. That is why we carefully pack your Cobodo Chocolate Buds in insulated packaging. Then we ship Priority. All because we want all of our human BUDS to be happy with their score of Cobodo Chocolate Buds.

And please remember, the operative word in Cobodo Chocolate Buds is CHOCOLATE, so immediately upon receipt, bring your BUDS indoors and keep at room temperature. If they have been in temps above 70F, we recommend popping your Buds in the fridge or freezer for 15 minutes.

Warm Weather Shipping

Generally April thru September, we ship Monday through Wednesday for USPS priority and UPS 2 day. In addition, we ship UPS Next Day Air Monday thru Thursday. Orders placed after 2 pm EST on Wednesday or Thursday, depending on your shipping selection will be shipped the following Monday. This limits the time in transit so that your order doesn't sit over the weekend in a hot non-air-conditioned warehouse.

Additionally, April-September, shipping charge includes insulated packaging and ice packs as needed. The UPS Ground shipping option will be visible during the check-out process. However, it should NOT be used during warm weather months or your BUDS may not survive the delivery if your transit time is more than 1-2 days.

Cool Weather Shipping

During the cooler months, generally October thru March and under 70F degrees, the UPS Ground shipping method can be used during cooler weather but we still suggest USPS priority or UPS 2-day Air method to minimize shipping time.

During cooler weather we ship Monday through Friday, orders placed after 2 pm EST on Friday will be shipped the following Monday. 

If you are shipping to a warm-weather location (temperatures are over 70 degrees) such as Florida, Texas, California, etc, please select UPS Next Day Air shipping during checkout. Unfortunately, due to the nature of chocolate, Chocolate BUDS cannot be held responsible for any chocolate melting during transit and after delivery if the order is placed with a shipment method other than Next-day Air. Deliveries may be sent to U.S. addresses only if they are within the 48 contiguous states.

Regretfully, we cannot ship perishables or Chocolate to P.O. boxes, Puerto Rico or the Virgin Islands.

We are not responsible for delays in delivery times due to incorrect or incomplete addresses.

Shipping Notes

Will a thermal insulated sleeve and ice packs protect my chocolate products?

From our experience, a thermally insulated sleeve used in conjunction with an ice pack (as needed) will keep your products protected as long as the time in transit remains three days or less in temperatures over 70F degrees.

After you product arrives

Keep chocolate in a cool, dry place at 70-75 degrees. Not following these storage conditions will cause chocolate to "bloom," or develop a light-colored powdery surface on chocolate, caused by sugar or fat crystals rising to the surface. When this happens, the chocolate is still safe to eat, but the texture may suffer. To prevent bloom, make sure the chocolate doesn't get too warm or experience extreme fluctuations in temperature.

Returns

We love our BUDS. We think you will love our BUDS too. If you do not love our BUDS, let us know and we will refund your money, so hopefully you can find some BUDS that you do love.

Also, if for some reason you suffer BUD meltage due to delayed delivery, let us know. And please remember, the operative word in Cobodo Chocolate Buds is CHOCOLATE, so upon receipt, bring your BUDS indoors and keep at room temperature or in the fridge.

Damages

If you receive a product in unusable condition for reasons other than temperature extremes, contact us within 24 hours of the verified physical receipt of the package. We will not be able to issue credits or refunds for claims submitted after 24 hours and photographs of the products and shipping packaging are required. If a damaged product has been discarded, we will not be able to issue credit.

Refusals

Due to the delicate nature of our BUDS, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the shipping carrier.

Bulk and Wholesale

Bulk and wholesale pricing is available. Contact us for more details.

Contact us at (877) 421-4CBD